Thank you for shopping at The Visionfull Brand.

We offer a 90-Day Refund Guarantee from the date of your purchase on your first order. Our policy lasts 90 days. If 90 days have gone by since your order has been delivered, we would not be able to offer you a refund or exchange.

To further clarify this:

If you've ordered 4 items and are not satisfied with the product, we would expect you to return 3 items in exchange for a refund for all 4. If you've opened 2 out of those 4 items and are returning just 2, that would void the satisfaction guarantee.

REPLACEMENTS AND REFUNDS

90-Day Money Back Guarantee: If you are not satisfied with the product, please email our customer support team at support@visionfullbrand.com. This policy is only applicable to your first order.

Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund.

Please allow up to 2 days to hear a response from us. If your refund is approved, we will send you a return address for the unused product (if you've ordered more than 1 item).

As soon as your order is received back, we will initiate a refund to the original payment method you used.

In the case you no longer have that payment method, we are only able to issue store credit. Any refund offered will not include the original shipping cost. You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear on your statement but could take as long as two billing cycles. We appreciate your patience! After 90 days of the order being delivered, we are no longer able to replace or refund any order.

Lost Orders/Damaged Orders

If your order shows as delivered and you have not received your package yet, please try these things before reaching out to us (we consider orders lost if we do not see movement for 6 or more days):

1. A lot of times, packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. Many people find that even though USPS tracking says "delivered," but no package was found in their mailbox, it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere unexpected.
2. Check with a family member or neighbor in case they collected it on your behalf.
3. If it's still not located, you're going to want to reach out to your local post office. Provide them with your name, phone number, email address, and the tracking number of the package, and in most cases, they will get back to you within 24 hours.

If you are still unsuccessful in getting your package after 6 days, please reach out to us, and we will reship your order on a priority basis – refunds are not issued for orders lost or damaged in transit.

For orders damaged in transit, please ensure you reach out to us within 15 days of the tracking showing as delivered with clear photos for us to be able to reship. After the 15th day, we will not be able to reship a replacement.