Subscriptions, Pre-orders, and Try Before You Buy Cancellation Policy
Some items in our store may be offered to you as a subscription, pre-order, or try-before-you-buy. This cancellation policy outlines how you can modify or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you’ll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you’ll be charged for each of these deliveries unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription, you can cancel it. If you wish to cancel or change your subscription, you can do so at any time. Your order confirmation emails will include links to your order where you can manage your subscription.
Please see our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in our inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, it cannot be canceled, but you can request a full or partial refund. Please refer to our returns policy for more details on returns and refunds.
Try Before You Buy
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a set period to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
